Vet Nurse triage service for Veterinary Practices
Delivering a professional after hours (or anytime) service to your pet owners just got easier. Divert your calls to the vet nurse triage service trusted by practices across Australia and New Zealand.
Why VetCheck 24/7 is the one to choose?
With VetCheck 24/7 you have a professional team of over 60 qualified and experienced vet nurses ready to take calls on your behalf, day or night. They have experience in all species including large and farm animals, wildlife, exotics and small companion animals.
They will triage your clients needs and resolve the issue themselves if possible. If the advice of a vet is required, they will book a Medechat video consultation with one of our qualified and experienced VetCheck veterinary professionals. If it is a true emergency, they will contact your on-call vet or refer your client to your preferred emergency clinic.
We can even take payment on your behalf before your on-call vet attends so they don’t have the stress of discussing payment with an emotional pet owner. It also ensures that you get paid.
Your pet owners will benefit from being able to access free advice after hours from our vet nurses and will only incur a cost if vet advice is actually needed.
How does it work?
Diverting your calls to VetCheck 24/7 means that your clients are always calling your practice.
We have found that on average 70% of calls can be dealt with immediately by our vet nurses reassuring pet owners until they can be seen at your clinic the next day
10% of the time we find a Medechat tele-health consult with one of our team is appropriate (so your on-call vet can rest!). In these instances we charge the pet owner directly. If desired, these can be by your own vets (at whatever fee you’d like to charge your client).
20% of the time it is a genuine emergency where we take custom instruction from your clinic as to how best to get the pet seen.
If instructed to contact your on-call vet, it will always be the nurse calling, not the pet owner, along with the triage information gathered. Where your vets are stuck in surgery or out on call (calving etc) all our nurses will be aware so we can assist in resource management as well.
We can also charge call out fees on your behalf before your on-call vet attends. This could be all the time or just new clients or if instructed by the vet on call.
In all instances an email is sent through with a call log detailing who called, their contact details, reason for the call, recommendations and outcomes so you can follow up with your client the following day and continue with their pets care. With the vet consults there are full HEAP/SOAP notes available immediately after the consultation has ended.
Every month, you will be sent a summary so you can see how many calls the team have taken for you and what the results of the calls were.
Call 1300 361 469 or go to www.vetcheck247.com.au
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