Petplan – Why should I choose pet business insurance from Petplan Professional?

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Petplan ProfessionalPetplan Professional provides specialist pet business insurance designed to meet the requirements of a wide range of pet businesses. Our experienced team are easy to deal with and are happy to make time to understand your business and your requirements.


Providing full business protection for Veterinarians and their businesses, which includes cover for assets, public liability and professional indemnity. As a part of the Professional Indemnity cover, the following is included as part of the Petplan Professional Package:

We understand the complexities faced by our clients when they receive professional negligence complaints from their clients and the need to provide protection for the potential resulting damage to reputation and financial standing.


We offer phone legal service to all members of Petplan Professional Insurance who elect to take out professional indemnity cover.

Petplan Professional

In the event you face a potential claim or have problems with a client, you can consult over the phone with a leading legal firm retained by our underwriter regarding the next steps in dealing with such matters for unlimited free time.

The service of providing you with easy access to specialised legal practitioners ensures you can continue to protect your personal reputation and integrity.



Boarding Kennel & Groomers:

The Product provides cover for Boarding Kennels & Groomers to not only protect their assets such as building and contents but can also include business interruption if the unforeseen happens and the business is unable to operate.

Under the public liability section of this cover, the policy provides protection to other people and their property against you for damage caused by your negligence. Additionally, full protection for the animals is also included, whilst they are in your care.

Liability insurance for Dog Clubs and Trainers:

The Petplan Professional Dog Club/Trainers Pubic Liability scheme policy has been specifically designed to provide cover to protect members while they are engaged in club activities.

There is a group personal accident policy available that will provide an income for members if they are injured during training or a club event.

All of the policies offered by Petplan Professional have been designed by Professional Insurance Brokers who have extensive knowledge and association with the pet industry.

Call Petplan Professional today on 0411 265 746 or visit:

Petplan Professional

17/10/2017 |

X-ray Viewing boxes

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  • X-Ray View box size 2X-Ray view box size 1No hard wiring required
  • In good working order

Price: $40.00 each

Contact Practice Manager Elissa
Dandenong Ranges Veterinary Centre

PH: 03 9751 2999

11/10/2017 |

Applying for Jobs – Graduate Veterinarians

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Interview Day on calendarAlthough this article was written for new Veterinary Graduates, and first published in the Kookaburra Veterinary Employment new graduate job newsletter, the general points covered are equally applicable to experienced vets.

How To Apply

Initial contact depends on the job advert – if it asks for applications in writing then don’t phone up. If you are happy to chat on the phone, then this is a great way to find out more about a clinic. If you prefer to send your CV first then that is fine.


  • your CV
  • written reference/s if you have them,
  • A cover letter.

You can email, post, or fax these. A cover letter should say why you’re sending your CV, and include for example:

  • a little bit of information about what type of job you are looking for, what your interests are, aims, skill competencies, etc
  • why you feel this one is suited to your particular skills
  • what level of commitment you are offering eg. Practices are often hopeful that new graduates will stay longer than 12 months!
  • Any other relevant info that isn’t included on your CV, for example, visa details for overseas graduates.

If the ad gives a phone number then phone the clinic first to find out if the job is still available, and to ask if you can send your details through.


Follow-up is really important. Vet Clinics are busy places, and Vets are notoriously unorganised. Your CV may sit on, or even worse, at the bottom of a pile of papers waiting for a “paperwork day”. Don’t assume that just because you haven’t heard anything, they’re not interested. Kookaburra Veterinary Employment receives many calls from clinics where they have mistakenly deleted emails, mislaid paperwork, and lost the bit of paper with a vital phone number and name.

  1. Phone to make sure they received your CV/letter and to give them a voice to put to the paperwork.
  2. If you haven’t heard anything, follow up again in 2 weeks. Don’t pester the clinic, but don’t leave it too long either. Even when a clinic says they’ll ring you, often they won’t!


Cartoon of Interview technique
It’s important to have a face to face interview if possible. Not only does the clinic need to evaluate you, you need to evaluate the clinic – see whether it’s up to date, does it run smoothly, meet the vets and the nurses and see if you’ll be able to get on with them ok, do they allow enough time to meet you properly and show you around. It’s best to spend half a day, or even a full day at the clinic. If it’s a mixed practice, take your protective clothing along so you can go on calls if necessary.

Be on time and look smart!

You shouldn’t just have a ½ hour interview – the clinic may feel they are able to make a snap judgement about you in that time, but they may get a false impression, and you certainly can’t get a good impression of them in that time. If that is what they offer, ask if you can spend the rest of the day at the clinic anyway.

Many clinics will pay your accommodation and travel expenses if necessary for an interview, within Australia.

Practice your interview technique with your family and friends – don’t use clinics to get interview experience. Only accept interview opportunities if you are really serious about your job application.


Make sure you do some research about the clinic or company that you are applying for a job with. Look them up online; check out their website, opening hours, Facebook page, Instagram account. They’re probably going to be looking you up! Phone the clinic and chat to the receptionist or the vet nurse who answers the phone, or ask if you can contact any current employees, or the employee who is leaving. In addition, check out the local area if you’re anticipating relocating. Look up clubs, sports facilities, schools, recreational opportunities, & real estate.

Too many new graduates take a job, and then leave in under 12 months. You must make sure that it is the type of clinic that you would feel happy working in, and that you will get the support necessary to kick start your career.

  • Talk to the vet, ask them about the clinic – the type and proportion of work they do, any special interests, find out the shift roster, what equipment they have, is there a range of clinic protocols, do they do in house pathology etc
  • Talk to the nurses. Nurses are extremely important allies for recent grads. They often know more than you do about common problems and dealing with clients, and they are very familiar with clinic protocols. You need to be able to get on with the nurses and support staff.
  • Will they be able to support you as a new graduate adequately? Graduates vary as to the amount of support they need – you may need hands-on supervision for some procedures and not for others; will you be able to talk to another vet at any time if you need advice? Are the nurses fully qualified? Do they have a structured support programme for new grads?
  • Ask about the after-hours roster. In my first job, for the first month I didn’t have to do out of hours calls. Then, once I knew my way around, I was added to the roster, but with a 2nd vet to call if necessary. This is a very good way to ease you in gently and relieves your stress levels considerably (and those of the clients!).

Salary Expectations

At some point in your interview, you may be asked what your salary expectations are, or alternatively, it may be important for you to ask what the salary on offer is. Some employers may turn the question around and ask what you’re making now. If you don’t expect the question, you may have an awkward moment. Do as much research as you can so that you’re prepared. The Animal Care and Veterinary Services Award 2010 [MA000118] sets minimum hourly rates. New graduate salaries often stay close to the Award. Kookaburra Veterinary Employment’s 2016 Salary Survey is published at

You could say something like “according to my research, my understanding is that $60-70K per year is typical based on the role and requirements” or if you want to delay answering, “I’m more interested in finding a position that’s a good fit for my skills and interests. Could we talk about salary once I’ve heard more about the job on offer?”.   Be honest; be realistic, and don’t sell yourself short. It’s also important to look beyond the Salary figure – look at any additional benefits such as training & bonuses. If you think you’re currently being underpaid, let them know what you’re being paid at the moment, but that you know from research that other vets are getting a certain amount at this level, and why you believe that you are worth it.

Getting a job offer:

If you are offered a job, you don’t have to accept immediately – it’s ok to let them know you have other interviews and wait to see what else you are offered. However, please keep the surgeries up to date with your plans and if you are going to turn them down, tell them so. It is not good practice to accept a job, and then continue to attend other interviews in the hope of getting a ‘better’ job – and then calling the first practice a week before you are due to start work to tell them that you won’t be turning up after all. Behaving in this way will hurt your future job prospects and your reputation.

If you accept a job, ask for a firm offer letter in writing to avoid misunderstandings. If a clinic won’t give you a firm offer or messes around, then don’t take the job! They probably wouldn’t be very good to work for.

You can also request a contract or similar document stating your conditions of work.

A General Note of advice:

Don’t restrict your search to your local home area – be prepared to travel. Although new grads do need a lot of support, sometimes it can be better to move right away from home so that you can concentrate on settling in to your new job, getting to know the people you work with, joining in local activities etc.


Wendy Nathan
Kookaburra Veterinary Employment

This information includes the views and opinions of Kookaburra Veterinary Employment and is of a general nature only. Factual information is believed to be correct at the time of writing, however, should not be relied upon and any person should confirm details with the relevant authorities and through their own research prior to acting on any of the suggestions in this article.

Job search representation

10/10/2017 |

2018 Edition Printed Directory

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2018 Edition coming soon

We are working hard on the 2018 Printed version of the Vet Suppliers Directory, and it should be arriving at vet practices in the mail during October.
Access to the very best Referral services is improving for all practices across Australia – make sure you keep the Directory as a handy guide to available referral services and the facilities that they offer.
If you offer a referral service and are not yet listed with Vet Suppliers Directory, we have limited late space available in the 2018 printed edition – contact Paddy today on 02 6650 9092 or

19/09/2017 |

“Writing a Good CV” for Veterinarians

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How to write a CVA Résumé, or CV (Curriculum Vitae), is vitally important to make a good first impression, and secure an interview.

It should be:

  • Easy to read
  • Include all relevant information
  • Accurate

An employer wants to know your name and contact details, what level of experience and qualifications you have and what additional skills you can bring to the practice to make you a valuable employee.

How to lay out a CV

Your CV should be easy to read so that a potential employer can quickly find the information they are looking for.

  • Use clear headings
  • Line things up! – use tabs
  • Use bullet points or numbered lists
  • Use a standard format throughout your CV – make it match
  • When listing things in date order, put the most recent first
  • Use a clear font – don’t use a handwriting or ‘fun’ font
  • Don’t use a large font – 10 or 11 is fine
  • Optimum 2 to 3 pages long
  • Do a Spell Check and a Grammar Check!

If you aren’t very computer literate, you can use a Résumé Template in your word processing program to give you a hand, but make sure you delete any irrelevant information.

Major Headings

  1. Contact Information and Personal Details
  2. Qualifications/Education
  3. Skills / Personal Statement
  4. Previous Employment
  5. Undergraduate Work Experience
  6. Undergraduate or Non-Veterinary Employment
  7. Continuing Education
  8. Personal Interests
  9. References
  10. Additional Sections
  11. Photograph
  12. Once you’ve written your CV, DO A SPELL CHECK!

1.      Contact Information and Personal Details

Include your full name, address, contact telephone number and email address. If your Visa status or Nationality will have a bearing on your suitability for work (eg overseas qualified vets) you can include it here.

2.      Qualifications/Education

Don’t include too much detail. List the most recent first ( reverse date order). New grads can include school details but for vets qualified several years it isn’t necessary.

3.      Skills or Personal Statement

Use this section to list your skills and competencies, veterinary interests, and career aspirations. Sell yourself!

Why Should we hire You?

4.      Previous Veterinary Employment

List previous veterinary employment with the most recent first ( reverse date order). Make it easy to read and to see dates. If there are any dates where you were travelling for example, or took a ‘career break’ for any other reason, include those details too. Do elaborate (briefly) on your actual duties and any specific skills acquired.

If you have been graduated for a long time and worked at many clinics, only give additional details for the most recent.

If you have locumed for a while, you don’t need to list all your locum jobs – just give a brief summary.

5.      Undergraduate Work Experience

This only applies to new graduates, and is extremely important. List the most recent first. List the clinics that you have seen practice at, and for how long. Describe the clinic, and give a brief description of the skills that you learnt while there.

6.      Undergraduate or Non-Veterinary Employment

It’s only worth including this if you’re a new grad, or if the type of work you have done is particularly relevant to the veterinary jobs you are now applying for.

Writing a CV

7.      Continuing Education

This section is extremely important, and becoming more so as the various Vet Boards start to enforce a requirement to complete a set amount of continuing education each year. Put the most recent first.

8.      Personal Interests

Yes, this is important! Vets need to be well balanced individuals to cope with the stresses of their work life.

9.      References

If you have a written reference, attach it to your CV. Please include full contact details for your referees – nothing is more annoying than having to look them up!

It can be difficult for new graduates to get references, however, it is worth asking the practice principal where you have had most work experience to write you a reference, or be listed as a referee.

10.      Additional Sections

In addition to the basics, you may want to include more information. Put extra info between the Continuing Education, and Personal Interests sections. Examples could include professional memberships & subscriptions, and additional useful skills, including technical/computer skills, languages, community activities, volunteer experience, Awards received.

11.      Photograph

It’s a hard question, whether or not to include a photograph of yourself on your CV. Generally, if you’d like to include a photo, just use a regular passport style photo.


You're Hired


Wendy Nathan
Kookaburra Veterinary Employment

This information includes the views and opinions of Kookaburra Veterinary Employment and is of a general nature only. Factual information is believed to be correct at the time of writing, however, should not be relied upon and any person should confirm details with the relevant authorities and through their own research prior to acting on any of the suggestions in this article.

19/09/2017 |
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